Returns

 Our 30-Day Satisfaction Guarantee for Eco-Friendly Memorial Urns

We stand behind every sustainable memorial urn we create, ensuring your complete satisfaction. Our straightforward return policy reflects our commitment to both our customers and environmental responsibility.

Standard Returns

• 30-day return window from purchase date
• Full refund for unused items in original condition
• Original packaging required for all returns
• Custom memorial urns have specific return limitations

How to Return Your Memorial Urn

1. Contact our dedicated service team through the email form on our website here.
2. Provide your order number and brief return reason
3. Receive your return authorization number and detailed instructions
4. Package your urn securely in its original materials

Refund Process

• Refunds processed within 7-10 business days after return inspection
• Original shipping fees non-refundable
• Return shipping costs covered by customer
• Full product cost refunded to original payment method

Damaged or Defective Items

If you receive a damaged urn:

• Contact us within 5 business days of delivery
• Submit photos of any damage
• Receive priority replacement or refund processing

Our Quality Promise

Each of our urns is crafted with care and undergoes thorough quality checks. We're committed to providing environmentally conscious memorial products that honor both your loved ones and our planet.

Need assistance? Our memorial product specialists are here to help with any questions about returns or our thoughtful, sustainable urns.